Refund Policy

Eligibility

Refund eligibility depends on the service or product purchased, whether it has been delivered or used, the reason for the request, EpiClinic's terms and applicable consumer law.

Requesting a Refund

Refund requests should include the relevant order, booking or payment reference and a clear reason for the request.

Processing

Approved refunds should normally be returned through the original payment method where practicable.

Exceptions

Services already fully delivered may not qualify for a refund except where required by law or where EpiClinic expressly agrees otherwise.