Patient Rights & Responsibilities

Your Rights

Patients should be treated with dignity, respect, confidentiality and appropriate professional care.

Your Responsibilities

Patients should provide accurate medical and contact information, follow reasonable instructions, attend appointments responsibly and communicate material changes relevant to their care.

Respectful Conduct

Threatening, abusive, discriminatory or harassing behaviour toward staff or practitioners is not permitted.

Complaints

Patients may raise concerns about clinical services, staff conduct, payments, delivery, privacy or other EpiClinic services. Complaints should be recorded and investigated fairly and proportionately.

Emergency Notice

EpiClinic services are not a substitute for emergency medical services or immediate in-person care. Patients experiencing severe, sudden or potentially life-threatening symptoms should seek immediate emergency medical assistance.